1. Warranty Coverage

Dockyardcoffee warrants that WMF electrical products are free from manufacturing defects in materials and workmanship for a period of two (2) years from the original date of purchase or delivery date, in the country of purchase.

The warranty covers the costs required to restore a proven defective product to its original specifications, including the repair or replacement of defective parts and necessary labour.

At WMF’s discretion, a replacement product may be provided instead of repairing the defective product. The decision to repair, replace parts, or replace the product rests with WMF and its authorised service centre.

Any repair or replacement carried out under this warranty does not extend or restart the original two-year warranty period.

This manufacturer's warranty is provided in addition to, and does not affect, any statutory consumer rights that may apply.

2. Warranty Service Execution

If your WMF machine develops a fault during the warranty period, please contact Dockyardcoffee at +65 9889 4598 to arrange for a warranty assessment.

Warranty inspections and repairs will be carried out through Dockyardcoffee or a WMF authorised service centre.

Customers must provide valid proof of purchase when making a warranty claim.

Where the fault is confirmed to be covered under the warranty, the necessary parts and labour required for the repair will be covered in accordance with WMF warranty terms.

The machine may be required to be brought directly to an authorised service centre or adequately packaged and returned for assessment and repair.

3. Warranty Repairs

Customers who bring their machine directly to the Dockyardcoffee Service Centre or an authorised WMF service centre for warranty assessment may receive priority servicing.

Subject to spare parts availability and service centre capacity, we will endeavour to complete the repair as quickly as possible.

Once the repair has been completed, the machine will be ready for collection or return delivery, where applicable.

4. Warranty Exclusions

This warranty covers manufacturing defects in materials and workmanship only. It does not cover damage or faults resulting from misuse, negligence, improper handling, failure to follow WMF instructions, or normal wear and tear.

The warranty does not cover:

• Failure to operate or maintain the machine according to the WMF User Manual.
• Use of a power supply, voltage, or frequency other than that specified on the product.
• Use of the wrong type of water or consumables.
• Water, dust, or insect ingress into the product, except where the appliance is specifically designed for such exposure.
• Damage caused by lightning, power surges, or other electrical incidents.
• Mechanical damage, overloading, or improper handling.
• Scaling or damage caused by incorrect descaling procedures.
• Normal wear and tear, maintenance, or replacement of consumable parts.
• Damage caused by accidents, including fire, flooding, lightning, or other external events.
• Damage or poor performance caused by incorrect voltage or frequency.
• Damage to glass or porcelain components.
• Professional or commercial use where the product is intended for consumer use.
• Damage caused by tampering, unauthorised dismantling, modification, or repair.
• Damage caused by improper use, care, packaging, or mishandling during transportation.
• Any other damage resulting from failure to follow WMF's care, maintenance, or operating instructions.

Service charges may apply for repairs arising from any of the above conditions.

5. Proof of Purchase

A valid proof of purchase is required for all warranty claims.

The warranty is valid only for products purchased in the country where the warranty claim is made and within the applicable two-year warranty period.

6. Consumer Statutory Rights

This WMF warranty does not affect any statutory rights or protections available to consumers under applicable law.

Consumers may have additional rights against the retailer from whom the product was purchased. These rights are separate from and may exist in addition to the WMF manufacturer's warranty.

7. Non-Electrical WMF Products

Warranty conditions for WMF non-electrical consumer products may vary and are as specified on the product packaging or applicable WMF warranty documentation.